#customerservice

So I found this website, an online jewelry boutique called Kitsylane. I thought it was cool, so I joined. ( you can shop my boutique here: a.o @ kitsylane )now they encourage you to buy some jewelry for yourself to wear to promote you boutique, yada yada yada. I just thought the jewekry was super cute. So I ordered these earrings, long dangle-y black beaded earrings. totally rad. When they were delivered they were deformed. :( The top bead on one of them had some sort of hole or indentation that just didn't look normal. You can see it in the photo (but those are cute earrings right?! ).

So as a boutique owner I was supposed to get a free par of earring for attending this welcome webinar thing and I had forgotten to use my promo-code to order them so I emailed them asking about it and they told me a couldn't get my free earrings. I thought it was dumb so I was skeptical about how they were going to handle this little mishap. (If they hadn't done what they did, I woulda closed down shop and never bought from them again.) I emailed them told them about the defect and showed them a few photos. They responded with "that is unacceptable, would you like a refund, or a replacement pair?" I asked for a replacement pair ad they has a return label for the bad pair in my inbox WITHIN THE HOUR, so return postage was paid by them and they were going to send the new pair as soon as the bad ones arrived at their Headquarters.  It was a much faster resolution than I expected and I was very pleased. So I'm waiting on my replacement earrings to come and I've ordered a few more pieces from them, which I will be sure to show off when they arrive so stay tuned! I couldn't believe the kinda deals  I got either, they offer all kinds of sales and promotions. which is cool because some of their stuff is a bit pricey, but so unique and pretty , they have some awesome designers.